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Step 4: Submitting the Payment

Navigation:  Loans > Loan Screens > Transactions Screen Group > EZPay Screen > Using the EZPay Screen >

Step 4: Submitting the Payment

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Once a payment amount has been finalized (see Step 3), the final step in the process of using the EZPay screen to submit payments is processing the payment by clicking the submitpaymentbutton2 button at the bottom-right corner of the EZPay screen. If you encounter any error messages during the payment submission process, see Troubleshooting for information about how to resolve them.

 

If your institution uses advertising messages, they will appear to prompt the user when submitpaymentbutton2 is clicked. An optional event letter can be generated to notify customers that a payment was made, and your institution might also prompt users to offer the customer an emailed receipt for card payments.

 

After the transaction is confirmed, payment information is transmitted to a secure server at GOLDPoint Systems. The user’s credentials are then re-validated on the host.

 

•If the transaction requested is a Debit/Credit card payment, the card number and expiration date are validated, the host transaction is performed, and a card authorization request is sent to your institution's card processor for approval. If approved, a confirmation number is assigned and returned to the screen. If denied, the host transaction is reversed and the appropriate error message is displayed. See Declined Credit Cards for more information about alert settings and institution options pertaining to denied cards.

 

•If the transaction requested is an E-Check payment, the host transaction is performed and the appropriate ACH transaction is queued to be sent in the following nightly processing to your institution’s correspondent bank or ACH operator. See Returned/Rejected Payments for information about how to deal with ACH payments that are denied by the system.

 

If you processed a payment in error and need to reverse it, refer to Reversing Payments for further instructions.

 

Open the FAQ toggles below to see additional miscellaneous information about payments submitted through EZPay.

yellowminustoggleDoes EZPay show up in collection comments?

Any transaction run through the EZPay screen is also recorded on the Collection Comment screen. Even transactions that are submitted, then later reversed, are recorded to the Collection Comment screen, as shown below:

 

Collection Comments Screen

Collection Comments Screen
yellowminustoggleWhat's on the Afterhours Processing Exceptions Listing Report (FPSRP013)?

If you are a supervisor, you should make a daily habit of checking the Afterhours Processing Exceptions Listing Report (FPSRP013). This report shows any payments that were rejected in the afterhours for various reason. Some common reasons are:

 

Error

Description

GL ACCT NNNNNN MISS

The G/L account for EZPay fees is missing. You'll need to check the G/L accounts set up for your institution to make sure they are valid. G/L accounts are set up in one of two places, depending on if institution option EGPO (EZPay G/L Posting By Office) is set.

 

•If EGPO is not set, EZPay fees are set up using the EZPay Fee field on the GOLD Services > General Ledger > G/L Account By Loan Type screen. The offset General Ledger account for that amount is set up in the EZPay Offset field on the same screen. These G/L accounts are determined by the Loan Type of the account.

 

•If institution option EGPO is set, the system uses the G/L accounts on the GOLD Services > Office Information screen > G/L Accounts tab for the office of the account. See the G/L Accounts tab on the Office Information screen for more information.

LOAN PAST MATURITY - PAYMENT NOT PROCESSED

This usually occurs when a loan that is set up with recurring payments reaches maturity. If the Stop Recurring at Maturity option (LNASTP) is selected, then any payments on loans that are past the Maturity Date will not be allowed recurring or one-time payments. You can either unselect the Stop Recurring at Maturity option on the Loans > Account Information > Payment Information screen, or you can use your institution's policies for handling matured accounts. For example, your institution may require employees to contact the borrower that their account is matured and to make a payoff.

PRINCIPAL BALANCE WOULD GO NEGATIVE

This message occurs when recurring or future payments would pay off the loan and your institution does not allow scheduled payments to pay off a loan (institution option SPYO is not set). When a recurring or future payment would pay off the loan, the last payment is rejected during afterhours processing. The account is included in this report with the description "PRINCIPAL BALANCE WOULD GO NEGATIVE." You would follow your institution's policies at that time, such as call the borrower about paying off their loan or renewing their loan. If the loan is ready to be paid off, you would need to pay off the loan using the Loans > Payoff screen.

 

See the Recurring Payments FAQs topic for more information.
When does the system pull ACH payments?When does the system pull ACH payments?

The system pulls ACH payments to be sent to the routing institution each afterhours, including Sundays and holidays. Currently, the Federal Reserve only processes payments on weekdays and no holidays, but our system will account for payments every day of the week.

 

You can reverse an ACH payment as long as the afterhours hasn't processed. After that, the payment cannot be reversed through the EZPay screen. See Reversing Payments for more information.
yellowminustoggleWhen does the system pull recurring card payments?

Once card payments have been submitted, the system pulls the payment in the early morning of the payment effective date. For example, if you set up a recurring monthly payment for the third day of the month, the system will route the payment to the card processor on the morning of the third each month. Card payments process every day of the week and on all holidays.

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