Navigation:  Loans > Loan Screens > Transactions Screen Group > EZPay Screen > Using the EZPay Screen > Step 2: Payment Types > Deferment/Hardship

Select the Deferment or Hardship radio button (if you have the proper field level security) to process deferments using EZPay. Deferments are not generally run through EZPay unless your institution has specifically requested the function to be available.

 

A deferment allows you to advance an account's due date without requiring a full payment amount from the customer. Deferments are generally used to offer customers relief during unforeseen/extraneous circumstances (loss of job, medical emergency, etc). Deferments do not remove the payment requirements on a loan, they merely delay the payment requirements for a period of time.

 

Running a deferment often results in a small charge to the customer, although some deferment types can be processed at no cost. The amount that will be charged for a deferment is determined by the Deferment Code used by your institution (see the linked help on the Loans > Deferments screen for more information).

 

Once the desired radio button is selected and any necessary additional information is entered (see bullet points below), proceed to Step 3: Payment Amount. If you encounter any error messages during the payment submission process, see Troubleshooting for information about how to resolve them.

 

 

 

•If the Deferment radio button is selected, drop-down fields to the right of the button will become available. Use these drop-down fields to indicate the type of deferment being processed (Holiday, Regular, or Override; see Deferment Types for more information about each of these selections) as well as the number of deferments to process. Note that the field for indicating a number of deferments only appears if your institution uses the Allow Multiple Regular Deferments option (EZAMRD). The number of deferments that can be processed will depend on the deferment type as well as which Deferment Code is in use at your institution. When processing multiple deferments, the system will charge once per process rather than once per deferment. The total amount of processing the deferment (amount for deferment plus fees*) will display to the right of these fields as well as in the Payment Amount field group

 

•If the Hardship radio button is marked, the drop-down field to the right of the button will become available. Use this drop-down field to indicate the number of frequencies to defer payment. Hardship deferments do not require indicating any payment method information (in other words, Step 1 can be ignored). See Deferment Types for more information about hardship deferments.

 

*The Charge Convenience Fee on Deferments option (EZCFDF) can be used if your institution wants to charge convenience fees when processing deferments in EZPay. Fee amounts will depend on your institution's convenience fee settings, either on the EZPay IMAC Table (see Setup and Cards) or the Loans > System Setup Screens > EZPay Convenience Fees screen.