Field

Description

Follow-Up Date

Mnemonic: QAFDTE

Use this field to enter a follow-up date to call the borrower to check up on whether any payments were made to bring the account current. See Follow-Up Date for more information.

This field can be updated by comment codes, with some exceptions. See Comment Code below for more details.

Time

Mnemonic: QHHHMM

This field is the collection comment follow-up time, which corresponds to the follow-up date.

Comment Code

Mnemonic: QHHACD

Click the list icon to select from a list of codes that represent actions taken on the loan. These represent areas such as incoming calls, outgoing calls, responses made, and reasons given. See below for more information.

Comment Code details

Codes that start with "DR" and "DS" can be entered to specify the status and reason for delinquency in payments. These reasons are then reported to FNMA or others that require this information. When a comment code is selected in this field, it will also be entered in the Reason and Status fields on the Delinquent Payments tab. When a transmission sent to FNMA, the codes in these fields will be reported in the transmission. Also, when a code starting with "DR" or "DS" is set up on an account, that account will be sent to the Collection Queues.   Note: Comment codes that begin with "F" (with the exception of "FC - Foreclosure") update the mnemonic QADTFU, but not the mnemonic QAFDTE (which corresponds to the Follow-Up Date field explained above).   If your institution wants “F” codes included in follow-up queues, you will need to include QADTFU in your field logic along with QAFDTE. Contact your GOLDPoint Systems account manager for more information about how to implement this change.   Entering the following Comment Codes will update the Loans > Statistics and Summaries > Employee Performance screen accordingly:   •Any codes that start with “L" (Left Message) update the Left Message counter. •"MP-Mailed Payment" updates the Mailed Promises counter. •"PP-Promised Payment" updates the Payment Promises counter. This comment code also adds the comment to the Loans > Statistics and Summaries > Promise Tracking screen.You can add new "PP" comment codes on the Collection Comment Codes screen, and they will be tracked on the Promise Tracking screen. For example: "PPTEXT" would be used if the employee texted a reminder to the borrower to make a payment. •"MK-Marketed for Renewal" updates the Marketed for Renewal # counter.   Note: You can add or change codes to this drop-down list by using the Loans > System Setup Screens > Collection Comment Codes screen.

Promise Amount

Mnemonic: N/A

Enter any amount the customer promises to pay in this field. See Promise Amount for more information.

Comment

Mnemonic: QHHADS

This field allows you to free-format a comment, or it displays the comment associated with the code previously entered. Once you enter information in this field and click <Process>, the comment will be displayed in the Comments list view, as shown below.

Click to expand.

Information in this list view table may have a colored background (as it does in the example above). If so, it notifies you that a certain employee or type of employee set up this comment (such as a teller, a supervisor, etc.).

Background colors on comments are set up from the Queues > Collection > History Configuration screen.

Days Back

Mnemonic: N/A

This field allows you to select how far back you want to view contact information history. You can also set the default for the Days Back field through User Preferences accessed from the Options menu. Once you type a number in this field, click <Refresh> to pull contact information from the number of days specified. The information will appear in the list view below this field.

Special Comments

Mnemonic: QACLDS

Four lines are available to enter comments. These comment lines are file maintained by the user. Comments are free formatted and can be changed or deleted at any time, as shown below.