Loans > Loan Screens > Account Information Screen Group > Actions, Holds and Event Letters Screen > Actions and Action Dates field group > Actions 1

If you would like to place an action on this account, click the list icon and select it from the list. This action indicates some manual action required on this loan, which should be performed on the date shown in the Dates fields, respectively. Many action codes are automatically entered on an account when certain activity takes place. For example, running the Repossession transaction (tran code 2203-00) on an account would place Action Code 93, Repossession date, on the account. If the account has 10 Action Codes and an activity requires another Action Code be placed on the account, you will receive an error stating: "Unable to add Action Code NN." You'll need to clear out one of the Action Codes before retrying the activity.

Note: The list of action codes is defined by GOLDPoint Systems and displayed by your institution. However, if an action code that you want is not listed, someone with proper security at your institution can add it to the list through the Loans > System Setup Screens by completing the following steps:

1.Click the list icon and select Action Code Descriptions from the list.

2.Scroll to the bottom of the screen and click <Create New>, then fill out the applicable fields with the new action code to be added.

3.Click <Save Changes> and then the action code should appear in the Actions list on this screen.

Note: An option is available that blocks specific event letters from generating when certain action codes are placed on an account. If you would like to block certain events based on action codes, complete the following steps:

1. Access the Loans > System Setup Screens.

2. Click the Setup Screen list icon and select Action Code Descriptions from the pop-up menu.

3. Select the action code for which you want to block event letters from the list view.

4. Check the Block Event Letter Requests box, as shown below:

blockeventletterreq

5. Click <Save Changes>.

Now when that action code is set up on accounts, an event letter will not be generated. Additionally, the Event Letters, Numbers & Dates field group will be grayed out.

The Loan Action Needed Report (FPSRP025) is printed monthly to show a forecast of actions to be taken by the loan servicing department. This report lists the account number, action code, and action date. The accounts will begin to appear on the report, in most cases, three calendar monthends before the required action, using the current monthend as the starting point. See the Loan Reports manual for more details.

Note: If you want action codes to appear in the Collection Comments list view on the Loans > Marketing and Collections screen, you must have Institution Option ACCC enabled. If this option is enabled, any time employees add or change action code information, the action code will appear in the Collection Comments list view displaying which action code was added or changed and the date the action was added or changed.

	Note: To clear data from this field, double-click the blank line at the top of the dialog.

Report Writer Mnemonics

The Report Writer Mnemonics for the Action Code fields are as follows:

Action Code Field	Mnemonic
1	LNACCD
2-9	LNA2CD-LNA9CD
10	LNA10C

The following list defines the available action codes that can be entered in any of the ten 3-digit action fields.

Code

Description of Action

Final payment due—based on maturity date of the loan

Balloon payment due—based on the balloon payment date on the loan

Renegotiate rate

Rate adjustment required

Growth equity mortgage

P/I payment adjustment

Short term construction loan due

Land development loan due

Buy down privilege expires

Prime sensitive loan

Contract sale balloon payment due

Assumption 5-year rate bump

RMM first year

Seller paying difference

Prime sensitive construction loan

Growth equity mortgage (GEM) graduated payments prescheduled

Review year-end statement

Send notice of rate change

Final payment due

FNMA conversion option expires

Refinance option expires

Renew UCC filings

Rate cap option may be in effect

Loan Payoff in Process — Entered automatically when a loan is locked in for payoff by clicking <Lock> in the Payoff Fields field group on the Loans > Payoff screen, Balances tab. The action code date will be the same as the payoff Expire Date. You can remove the action code and date manually, if the action date is still in the future. If today is greater than the action code date, the system will give an error message "ACTION CODE 23 CANNOT BE IN THE PAST." To remove this code and date, you must unlock the payoff by clicking <Unlock>. Then code 23 and the date will automatically drop.

Special adjustment—Refer to loan

FHA 235 GPM plan

Fixed rate conversion option 1

Fixed rate conversion option 2

Curtailment/Payoff Lock Out (SOV)—Requires an SOV for either a payment with a curtailment or for just a curtailment. This code requires a supervisor override when posting a payment that includes extra principal. A supervisor override is also required when posting a curtailment (tran 510 to principal) to close a loan. If the action code date is in the past, the action code is ignored.

Stops repricing—Prevents a loan from the action date forward as long as the action date is equal to or less than today. If the action code is left blank or is a date in the future, the loan will continue to reprice.

Quarterly and monthly rate adjustment

One-year adjustable

32*

Three-year adjustable

33*

Five-year adjustable

34*

Seven-year adjustable

35*

Ten-year adjustable

Stop date for prepayment penalty. If afterhours update function 88 is set, the prepayment penalty code will automatically be removed on the night of the action date.

Payoff transaction date

Change subsidy amount/constant

Stops deferred fees and premiums from amortizing up to the action date. This action code would generally be used if you have loans that have not been sold, but that you are planning to sell.

Stop loan rate roll until action date.

	Note: See the Action Code 40 paragraph below for more information about action code 40.

Force loan rate roll to current index + margin. See code 75.

	Note: See the Action Code 41 paragraph below for more information.

Change % of principal on HELOC

End of draw period. This action code allows the system to automatically convert line-of-credit loans to interest-bearing loans under certain circumstances. See tran code 2741-01 (Convert LOC to IB) in the Loans Transactions manual for more information.

All assignments received

Recorded trust deed received

Title policy received

Reinstate Service Fee for Line-of-Credit (payment method 5)

FNMA 0.0 Rate Adjustment (EAI)

FNMA 0.5 Rate Reduction (EAII)

FNMA 1.0 Rate Reduction (EAIII)

FNMA Ineligible (EAIV)

Line-of-credit amortization end date

Reversal/reapply not completed. Automatically entered when a loan is in the payment reversal process.

Tax returns—personal

Tax returns—business

Original amortized maturity date. Manually entered.

Stops the Non-performing field from changing if the institution is using the auto change option (Update Function 59). No action date is required.

Borrower financial statement required

Business financial statement required

Cash, Check, and Immediate Payments Only. Used if your institution wants to restrict future or recurring payments if the loan is above 36% APR, as those loans may require notification before withdrawing payments to the borrower. Some institutions may want to use this Action Code to help comply with CFPB regulations.

When this action code is on an account, the system does not allow non-immediate payment methods (recurring, future payments, future payoff) from being used on the EZPay screen and GOLDAccount Center (payment website). If this code is active, only cash, check, same-day ACH, and same-day credit/debit card payments are allowed. You must enter this action code manually on each account where you want this restriction, or you can have GOLDPoint Systems run an init for all specific accounts you want this Action Code applied. Send in a work order if you would like GOLDPoint Systems to init this code on accounts.

Note: Make sure recurring payments and future payments are discontinued on accounts before assigning this code. See the Recurring Payment and Future Payment topics in EZPay for more information.

SBA Settlement (Settlement date needed.) Settlement date is entered in the Action Date field next to this action code. Loan is considered to be unsold prior to this date and sold on and after this date. Important for SBA reporting purposes.

SBA 4—Deferred (date needed)

SBA 5—In liquidation

SBA 7—Transferred

SBA 8—Purchased by SBA

SBA 9—Fully Undisbursed (approval date needed). Approval date is entered in the SBA Approval Date field on the Loans > Investor Reporting > Loan Investor Fields screen. When the run date of the SBA Monthend Report (FPSRP020) is greater than 90 days after the approval date, the loan is reported as a status code 9, if no disbursements have been made on the loan. This applies to loans in process (LIP) and payment method 5 loans that have not yet advanced funds on the loan.

Review letter of credit

Review standby letter of credit

No ACH Withdrawals Before Date

Action Code 72 is only affective if your institution uses the older automatic payments in the loan record, not if your institution uses FPRA (Recurring Loan ACH Payments). If your institution uses the FPRA record and Action Code 72 is applied to an account, the system ignores Action Code 72 and the recurring payment is still made on the Effective Date.

If Action Code 72 is applied to an account (and your institution does not use the FPRA record), the system will stop ACH payments from processing until after the date entered in the Action Date field. If there is an Action Code 72 but no Action Date, the system treats the account as though there is not an Action Code 72. This Action Code is similar to Action Code 195, except 195 is only for line-of-credit accounts.

Note: Action Code 72 is also ignored in the following circumstances:

•Recurring payments made from the web and GOLDPhone and your institution uses the FPRA record.

•One-time borrower-initiated payments from the web or GOLDPhone (regardless of whether FPRA is set or not).

If your institution does not use FPRA, recurring web and GOLDPhone payments will be affected by Action Code 72.

Request credit report

Same as cash. An afterhours update option is available (Remove SAC Action Code 74 and Date, code 95) that automatically removes action code 74 when an account is more than 20 days past the next due date (non graded). The account essentially loses the same-as-cash offer. The system also sets up the Delinquency event letter record (event 24) on the account, so you can generate event letter 24 for this account and send account owners letters notifying them of the action. For more information about how to create event letters, review the GOLD EventLetters User's Guide.

If Institution Option LSAC is enabled, action code 74 will be removed immediately if a late charge is assessed on the account.

Force loan rate roll to current index plus the margin plus compares to Prime Lower Limit and Prime Upper Limit (on the Loans > Account Information > Account Detail screen) for rate sensitive line-of-credit (payment method 5) and interest-bearing loans (payment method 6).

See code 41. Note: See the Action Code 75 paragraph below for more information.

Calculates P&I payments for line-of-credit loans (payment method 5). In addition, if the maturity date is less than or equal to the action date, the principal balance will be entered in the P/I Payment field (on the Account Detail screen).

Stop automatic charge-off

Deferred loan fee start date if different than the date the loan was opened

LIP changed from charge to bill

Relief provisions (FNMA action code 12). This code is placed on the account when Service Member's Civil Relief adjustments are applied.

Bankruptcy/litigation (FNMA action code 15)

Referred for deed-in-lieu (FNMA action code 20)

Referred for foreclosure (FNMA action code 30)

FNMA 65 = Repurchase

FNMA 70 = Liquidation held for sale (also works for Citimae reporting.) (FNMA action code 70 - real estate owned.)

FNMA 71 = Liquidation, third party sale (also works for Citimae reporting.) (FNMA action code 71 - foreclosure)

FNMA 72 = Liquidation, pending conveyance (also works for Citimae reporting.)

Assigned to FHA/VA (also works for Citimae reporting.)

FNMA 00 = FNMA correction (delete an action code, also works for Citimae reporting)

Payment to be made

Call borrower

Sheriff sale date

Repossession date

Credit Bureau date of occurrence. (This is the earliest date the delinquency began, resulting in foreclosure or bankruptcy. See Date 1st Delinquent field on the Credit Reporting screen for more information. Entered in conjunction with Hold Codes 1, 2, 4, 5, 6, 7, 9, 91, 92, 93, 94, 95, 96, 97, 98 & 99.) Refer to Action Code 194 below.

Participation loan in progress

History Statement Request

End of Forbearance

Refer to Investor Reporting

Judgment date (also see hold code 90)

100

Loan Coupon Requested (Will change to a 101 when put on tape or printed at GOLDPoint Systems)

101

Coupons ordered at GOLDPoint Systems or placed on vendor tape

103

Account pledged as of investor expiration date stops teller trans

104

Account sold—Servicing has been released - needs to be dropped if you unrelease a loan - stops teller trans.

105

Loan coupon requested

106

Coupons ordered for current period—ARM loans only

107

ARM prepayment received; system rolls rate from Next Rate field to Current Rate field (Loans > Account Information > ARM Information screen) in the afterhours.

108

ARM prepayment received for an investor loan; system rolls rate from Next Guaranteed Rate field to Current Guaranteed Rate field on the Loans > Investor Reporting > Loan Investor Fields screen.

109

Order new loan statement on date specified. Line-of-credit loans (payment method 5) only. Note: See the Action Code 109 paragraph below for more information.

110

Order new mortgage statement

111

Autopay cycle code removed

120

Reage

122

Rescheduled Account

123

Request New Loan Audit Report (FPSRP123)—An option is available to exclude this action code from this report.

124

Cancel MGIC or other PMI insurance if using tape to tape. Date must also be entered.

125

Do not drop loan in closed loan drop. Date does not need to be entered.

126

Skip this loan when deleting dead history. Date does not need to be entered.

130

Out for Repossession

131

Repossession in Transit

132

Repossession at Auction

133

Redeemed Repo

148

Post in-house Collection

150

P/I Payment (on the Loans > Account Information > Account Detail screen) gets interest only until the date specified in the corresponding action Date field. ARM loans only (payment method 7). The Loan Bill and Receipt (FPSRP003) will bill interest only. (See the Loan Reports manual for information on FPSRP003.)

151

Loan sale effective - paid-to-date—see Sell Loan to Investor

152

Loan sale effective - due date—see Sell Loan to Investor

153

Charge-off date

154

Partial charge-off date

155

Hold code 7 placed on account

156

FHLMC EDR-24 Government Seizure

157

FHLMC EDR-31 Probate

158

FHLMC EDR-32 Military Indulgence

159

FHLMC EDR-33 Contested Foreclosure

160

FHLMC 40 = Inactive loan - start foreclosure procedures

161

FHLMC 50 = Reinstate loan

162

FHLMC 60 - Payoff mortgage matured - not just FHLMC loans

163

FHLMC 61 - Payoff mortgage prepaid - not just FHLMC loans

164

FHLMC 65 - Payoff mortgage repurchased - not just FHLMC loans

165

FHLMC 66 - Payoff mortgage converted from adjustable rate to fixed rate

166

FHLMC 70 - Transfer to REO

167

FHLMC 71 - Third party sale foreclosure

168

FHLMC 72 - FHA/VA foreclosure - no cash

169

FHLMC 73 - FHA/VA foreclosure - sale cash

170

FHLMC alternate sale date

171

Interest Free Period

172

Deferred Interest Period. You must also enter the date the deferment period ends in the Action Date field.

173

FHLMC EDR-AW Date 1st Right Party Contact

174

FHLMC EDR-AX Date of Last Right Party Contact

175

IRS W-8 Needed

176

FHLMC EDR-AY Date Advised Property Listed for Sale

177

FHLMC EDR-12 Date Servicer Entered into a Repayment plan

178

FHLMC 9 - Forbearance

180

Right to cure expires

181

10-day letter expires

182

Garnishment filed

183

Garnishment funds expected

184

Reconveyance mailed

185

Reconveyed

186

45 day delinquency notice

194

Credit Bureau date of occurrence. (This is the earliest date the delinquency began. Refer to the documentation for the various credit bureaus.) If an account has two 194 codes, the date associated with the first code is used for the Date of First Delinquency. Refer to Action Code 94.

195

No line-of-credit auto-repayments before date. This action code will stop line-of-credit auto-repayments from processing when the action code date is greater than the run date. The line-of-credit auto-repayment codes are set up on the Loans > Line-of-Credit Loans screen. This action code is similar to action code 72, except 72 is only for ACH auto-repays set up on the Loans > Account Information > Payment Information screen. This code is only for line-of-credit accounts.

200

Verify insurance policy

201

Verify title policy

202

Verify insurance and title policy

203

Verify record document

204

Insurance policy expires

205

Relocation grace period expires

206

Verify recorded assignment

207

DMV (Dept. of Motor Vehicles) title

208

Pending Misc Item(s) (see file)

210

Date for Collection Letter

211

Delinquency letter time: entered in corresponding action date field as 01-HH-MM, where HH = hours and MM = minutes, used in event 23 & 24 only; the event letter mnemonic is EVTIME).

212

Date of last check - entered as MM-DD-YY, used in event 23 & 24 only; the event letter mnemonic is EVACT1).

217

Collect annual fee

218

Annual property inspection and financials due

219

Annual property inspection due

220 - 255

These action codes are institution-defined. They are set up on the Loans > System Setup Screens > Action Code Descriptions screen.

	Note: These codes also affect the Loan Warning Report (FPSRP083) if the next rate change date is further in the future than the rate change frequency (two-step type loans). Refer to the description of warning code 45 in the Loan Warning Report in the Reports manual.

ACTION CODE 40 DESCRIPTION

This code prevents a rate from rolling until the night of the date you enter into the Action Date field. Note: Action code 40 and the action code date will automatically be deleted the night after that date. Example: Action code 40 with action date 12-03 will be deleted the night of 12-04. Also, if you enter a 40 with a date in the past, the code and date will be deleted the night they were entered. Example: On 1-5, you enter a 40 with an action date 12-10. The 40 and date will drop the night of 1-5. Update function 68 must be set to daily before the function will work.

ACTION CODE 41 DESCRIPTION

This action code forces the loan rate to roll on the night of the action code date, to the current index plus margin. This rate is not rounded or capped, and upper/lower limits are not used. The accrued interest will be calculated up to the action date and the Date Last Accrued field (on the Account Detail screen) will also be changed to the action date. Action code 41 and the action code date will automatically be deleted the night after that date. Example: Action code 41 with an action date of 12-03 will be deleted the night of 12-04. Also, if you enter "41" with a date in the past, the code and date will be deleted the night they were entered. Example: On 1-5, you enter "41" with an action date 12-10. The 41 and date will be dropped the night of 1-5. Update function 68 must be set to daily before the function will work.

	WARNING: The date entered in this field must be a processing day (not a holiday, Sunday, or Saturday if your institution does not process on Saturdays).

See also the description for action code 75 below.

ACTION CODE 75 DESCRIPTION

This action code is for rate-sensitive line-of-credit or interest-bearing loans. It forces the loan rate to roll on the night of the action code date to the current index plus margin, after first checking the Prime Lower / Upper Limit fields on the Account Detail screen. This rate is not rounded. The accrued interest will be calculated up to the action date and the Date Last Accrued field will also be changed to the action date. Action code 75 and the action code date will automatically be deleted the night after that date. Example: Action code 75 with an action date of 12-03 will be deleted the night of 12-04. Also, if you enter "75" with a date in the past, the code and date will be deleted the night they were entered. Example: On 1-5, you enter "75" with an action date 12-10. The 75 and date will be dropped the night of 1-5. Update function 68 must be set to daily before the function will work.

	WARNING: The date entered in this field must be a processing day (not a holiday, Sunday, or Saturday if your institution does not process on Saturdays).

See also the description for action code 41 above.

ACTION CODE 109 DESCRIPTION

Action code 109 allows the institution to manually order a duplicate bill and receipt statement for payment method 5 loans. It does not recalculate any data. This is designed to recreate a statement if the normal statement was lost or destroyed, etc. The new statement can be a duplicate of the last statement created. However, it will allow you to file maintain fields and create a new statement using that data. The statement will be created on the date set by the action code. The system will create the statement as of the Date Last Finance Charge (on the Loans > Line-of-Credit Loans screen) . The loan must have a bill code of "10." If any transaction has occurred on the loan since the last statement was created, an error message will be printed on the statement and the statement data may be invalid. The message, "There has been activity on this account since last billing ***Statement data could possibly be invalid***" will appear on the statement.

ACTION DATES

The action codes are entered in the Action Code field in each column. Enter in the corresponding Action Date field the date on which you want the action to take place. Dates are entered in MMDDYY format.