Navigation:  Loans > Loan Screens > Transactions Screen Group > Make Loan Payment Screen > Payment Selection field group >

Mail-In Payment

Navigation:  Loans > Loan Screens > Transactions Screen Group > Make Loan Payment Screen > Payment Selection field group >

Mail-In Payment

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Click the Mail-in Payment radio button in the Payment Selection field group to process a Mail-In Payment transaction (tran code 2600-04). This transaction works like a Regular Payment (tran code 600) and follows the same rules (see Regular Payment Options).

 

1.Select the Mail-In Payment radio button.

 

2.Enter payment information in the fields in the Transaction Information field group.

 

3.Click <OK>. CIM GOLDTeller will open up with the Mail-In Payment transaction box displayed and the information you entered will be displayed on the transaction, as shown in the following example.

 

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4.If all the information is correct, click sendbutton. The system will return you to the Make Loan Payment screen and the payment will be recorded. If the following message appears after you click sendbutton, "CANNOT PROCESS ON CARD LOAN," you will need to make the payment using the Loans > Transactions > EZ Pay screen.

 

The history description for this transaction is "Mail-In Payment."

 

Corrections

 

If you need to make a correction to a Mail-in Payment, you should complete steps 1-3 above, but when the Mail-In Payment transaction box appears from CIM GOLDTeller, check the Correction box. If you want to assess a non-sufficient funds fee at the same time as the corrected transaction, check the Y/n Field 1 box. For example, a customer mailed in a payment with a check. The check later bounces due to insufficient funds. You would need to correct the Mail-In Payment transaction and assess a non-sufficient-funds fee at the same time.

 

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Tip: The name of this field should be changed to "Assess NSF Fee." Changing field names is done on the Functions > Administrator Options > Transaction Design in CIM GOLDTeller. Right-click the Y/n Field 1 field to bring up the Field Properties screen and change the name of the field.

 

Once you click sendbutton on the corrected Mail-In Payment transaction, the system reverses the Mail-In Payment transaction and assesses the non-sufficient funds fee (as set up on the Loans > Account Information > Account Detail screen > Late/NSF tab > NSF Fields).

 

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Note: If the amount of insurance refunds and/or precomputed interest refund is enough to pay off a loan, the message "REFUNDS COULD CLOSE LOAN/SEE PAYOFF" will be displayed when any of the following transactions are processed:

 

CP2 Transaction (tran code 2600-00)

Insurance Payment (tran code 2600-01)

Collection Payment (tran code 2600-02)

Interest-Only Payment (tran code 2600-03)

Mail-In Payment (tran code 2600-04)

Walk-In Payment (tran code 2600-05)

Regular Payment with CP2 Eligibility Test (tran code 2600-07)

No Advance Payment (tran code 2600-09)

 

Be aware that these refunds may not in themselves be enough to pay off the loan; it may require a portion of the payment that is being posted.

 

Example:

The loan balance is $100.00, and the principal and interest payment is $75.00. The refunds from insurance amortization and precomputed interest equal $40.00. As you attempt to post the loan payment, the system will return with the following message: "REFUNDS COULD CLOSE LOAN/SEE PAYOFF." You would then process a Payoff transaction (on the Payoff screen), which reduces the principal balance by $40.00, and then use a portion of the $75.00 insurance payment to apply toward the remaining payoff amount. You would then refund the difference of $15 to the customer.

 


See also:

Payment Selection field group

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