This list view displays all fees assessed on the customer account. Fees are assessed at loan origination or on the Delinquent Payments tab of the Loans > Marketing and Collections screen. See help for Miscellaneous Fees in DocsOnWeb for more information.

This list view displays information about all failed attempts at ACH payments on the signature loan from the account indicated in the ACH Routing Number and ACH Account Number fields. This includes both ACH payments coming into the account from your institution or ACH recurring payments on behalf of this account.

•For example, you set up recurring payments for an account in the ACH Information field group, and the system cannot debit funds from the ACH account specified due to any number of reasons (ACH account closed, can't find account, insufficient funds, etc.).

•In another example, your institution gives account owners monetary incentives for referring friends and family. This account owner is due money from your institution for referring a friend to acquire a loan through your institution. An ACH distribution is set up for this account on the Miscellaneous > ACH/Wire > ACH Funds Upload screen, but the system is unable to deposit the funds into the ACH account set up in the ACH Information field group on the Loans > Account Information > Signature Loan Details screen > Late Fees/ACH tab due to any number of reasons (ACH account closed, can't find account, etc.).

In both these instances, the ACH Failures list view table will display the errors and reasons why the funds did not post to this account.

The Source column identifies where the ACH payment came from. Possible entries include:

•A - ACH recurring payment via an FPAS record. See the One Time ACH (FPAS) Tab on the Loans > Account Information > Payment Information screen for more information.

•O - Origination: These are funds that were intended to go into the ACH account but for some reason were rejected.

•R - Recurring: These are funds that were set up for recurring payments but were rejected for some reason. This is for those institutions that use the FPRA record. See the Setting Up Recurring Payments topic on the Payment Information screen for more information.

•G - GOLDPhone one-time. This is a one-time GOLDPhone payment that was rejected.

•C - CIM one-time. This is a one-time payment from the EZPay screen that was rejected.

•W - Web one-time. This is a one-time payment made over the Web that was rejected.

•L -  (CSO) Lender Distribution. See the CSO tab for more information.

•P - (CSO) Payee Distribution. See the CSO tab for more information.

The Reason column displays the NACHA code and reason for why the ACH funds were rejected.

The number of returned payments is displayed in the Returned Payment Count field, as shown below:

Right-click on an entry in this list view and select <Additional Information> to view the Additional Information dialog. This dialog displays further information about the failed ACH payment attempt, as shown below:

A report listing all failed ACH payments can be viewed on the Loans > Reports > ACH Returned Payments screen.

Click <Stop Recurrence> in the ACH Information field group to halt repeating ACH payments set up on this tab. The button will then be renamed <Re-Start Recurrence> and can be used to resume ACH payments.

This list view displays information about all ACH distributions between the signature loan and the customer ACH account indicated in the ACH Routing Number and ACH Account Number fields. If your institution processes loan money directly into customers’ ACH accounts when loans are originated, this list view table will display the amount that was distributed for the loan.

Additionally, if your institution needs to distribute additional funds to the borrower, (such as additional loan funds, return for waived fees, etc), you can use the Miscellaneous > ACH/Wire > ACH Funds Upload screen to distribute those funds into the customer’s account. This list view table indicates when the funds were successfully posted to the ACH account.

Click <Stop Recurrence> in the ACH Information field group to halt repeating ACH payments set up on this tab. The button will then be renamed <Re-Start Recurrence> and can be used to resume ACH payments.

This list view displays information about all one-time ACH payments scheduled to be posted on the signature loan from the account indicated in the ACH Routing Number and ACH Account Number fields. One-time payments are processed using one of two Loans > Transactions screens: EZPay or One-Time Autopay.

Some institutions do not allow one-time payments if recurring payments are set up. Other institutions allow both recurring and one-time payments.