At the bottom of the list are institution-defined comment codes. These codes are initially set up on the Loans > System Setup Screens > Collection Comment Codes screen. Once codes are set up on that screen, they are shown on this screen. Check the Add box next to institution-defined codes to have them appear in the Comment Code list on the Contact tab of the Marketing and Collections screen (show above).

See the help on the Collection Comment Codes screen for more information on setting up specific codes for your institution. Codes that start with "PP" can be used for tracking purposes.

Codes that start with "DR" and "DS" can be entered to specify the status and reason for delinquency in payments. These reasons are then reported to FNMA or others that require this information. When a comment code is selected in this field, it will also be entered in the Reason and Status fields on the Loans > Marketing and Collections screen. When a tape is created and sent to FNMA, the codes in these fields will be reported on the tape.

Also, when a code starting with "DR" or "DS" is set up on an account, that account will be sent to the Collection Queues. Setting up any codes that start with "F" will not send the account to the Collection Queues. Note: This is for the old Collection system, not the new one. Collection Queues are built using the reasoning set up on the Queues > Collection > Queue Administration screen. See the help on that screen for more information.

Entering the following Comment Codes will update the Employee Performance screen accordingly:

•Any codes that start with "L" (Left Message) update the Left Message counter.

•"MP-Mailed Payment" updates the Mailed Promises counter.

•"PP-Promised Payment" updates the Payment Promises counter.

•"MK-Marketed for Renewal" updates the Marketed for Renewal # counter.