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To view the conversation thread for a conversation using the Client Text Notifications screen:
1.Search for a conversation. All of the conversations that match the search parameters are displayed in the Conversations list view.
Conversations Displayed in Conversations List View
2.Select the conversation that you want to view in the Conversations list view. This displays the conversation thread in the Message Display.
Conversation Thread Displayed in the Message Display
Once you are viewing a conversation thread, you can filter that thread to search for specific information and you can send a text message. You can also view all of the conversations for that thread across all of the branches by checking the See Conversations Across Branches field.
See also:
Client Text Notifications Screen
Client Text Notifications Screen Details
Filter Conversations Threads by Message