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Filtering a conversation thread can help you to quickly find the specific information that you are looking for. To filter a conversation thread using the Client Text Notifications screen:
1.Search for a conversation. All of the conversations that match the search parameters are displayed in the Conversations list view.
Conversations Displayed in Conversations List View
2.Select the conversation that you want to view in the Conversations list view. This displays the conversation thread in the Message Display.
Conversation Thread Displayed in the Message Display
3.Begin typing text into the Filter by Message field. As you enter in the text, the conversation threads are automatically filtered to display only those threads that contain the text typed in the Filter by Message field.
Filtered Conversation Thread Displayed
See also:
Client Text Notifications Screen
Client Text Notifications Screen Details