Navigation:  Notification System > Queue Error Manager Screen > Search for Messages with Errors

You can search for queue error messages and queued messages that have errors using the Queue Error Manager screen.

 

This screen allows you to:

•Search by date

•Search by account number

•Search by template identification number

•Search by wrapper identification number

•Search by recipient

•Search by template type

•Search using multiple search criteria

•Search for all messages with errors

 

 

 

 

Search by Date

To search for queue error messages and queued messages that have errors by the date they were last attempted:

 

1.Enter a beginning date to use for your search parameter in the Start Date field. Enter the date using MM/DD/YYYY format, or use the drop-down calendar to select the date.

2.Enter an ending date to use for your search parameter in the End Date field. Enter the date using MM/DD/YYYY format, or use the drop-down calendar to select the date.

 

 

3.Click the <Read> button (). The system searches for any message that has a time last attempted date within the range specified in the Start Date and End Date fields.

4.The results are displayed in the Queue Error Manager list view.

 

 

 

Search by Account Number

To search for queue error messages and queued messages that have errors by account number:

 

1.Enter the account number that you want to search for in the Account field. Note: Entering partial account numbers searches for any messages that include the partial numbers entered.

 

 

2.Click the <Read> button (). The system searches for any message that has an account number that matches the number entered in the Account field.

3.The results are displayed in the Queue Error Manager list view.

 

 

 

Search by Template Identification Number

To search for queue error messages and queued messages that have errors by template identification (ID) number:

 

1.Enter the template ID number that you want to search for in the Template ID field. Note: You must enter the complete ID number. Partial numbers cannot be used to search.

 

 

2.Click the <Read> button (). The system searches for any message that has a template ID number that matches the number entered in the Template ID field.

3.The results are displayed in the Queue Error Manager list view.

 

 

 

Search by Wrapper Identification Number

To search for queue error messages and queued messages that have errors by wrapper identification (ID) number:

 

1.Enter the wrapper ID number that you want to search for in the Wrapper ID field. Note: You must enter the complete ID number. Partial numbers cannot be used to search.

 

 

2.Click the <Read> button (). The system searches for any message that has a wrapper ID number that matches the number entered in the Wrapper ID field.

3.The results are displayed in the Queue Error Manager list view.

 

 

 

Search by Recipient

To search for queue error messages and queued messages that have errors by the intended recipient's email address or phone number:

 

1.Enter the email address or phone number that you want to search for in the Recipient field. Note: You can enter a partial email address or phone number.

 

 

2.Click the <Read> button (). The system searches for any message that has an email address or phone number that matches what was entered in the Recipient field.

3.The results are displayed in the Queue Error Manager list view.

 

 

 

Search by Template Type

To search for queue error messages and queued messages that have errors by template type:

 

1.Select the template type that you want to search for from the Template Type drop-down list.

 

 

2.Click the <Read> button (). The system searches for any message that has a template type that matches the type selected from the Template Type drop-down list.

3.The results are displayed in the Queue Error Manager list view.

 

 

 

Search Using Multiple Search Criteria

To search for queue error messages and queued messages that have errors using multiple search criteria:

 

2.Enter all of the search criteria that you want to use to narrow your search in the Selection Criteria fields. In our example, we entered information in the Start and End Date fields, the Account field, and the Template Type field.

 

 

4.Click the <Read> button (). The system searches for any message that matches all of the search criteria entered.

5.The results are displayed in the Queue Error Manager list view. In our example the messages that appear in the results were sent within the time frame specified by the Start and End Date fields, the account number matches the one entered in the Account field, and the template type is "HTML Email" which was specified using the Template Type field.

 

 

 

Search for all Messages with Errors

To search for all queue error messages and queued messages that have errors:

 

1.Make sure all of the Selection Criteria fields are blank and "0) Any" is selected in the Template Type field.

 

 

2.Click the <Read> button (). The system searches for all queue error messages and queued messages that have errors.

3.The results are displayed in the Queue Error Manager list view. Note: If there are a lot of results, the system takes longer to populate the Queue Error Manager list view. To achieve quicker processing speeds, perform a search using one or more of the Selection Criteria fields to narrow the results.

 

 

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See also:

Edit and Re-queue Messages

Reattempt a Message

Search the Results

Export or Print a Report

Notification Queue Error Manager Screen

Notification Queue Error Manager Screen Details