Navigation:  Customer Relationship Management > Customer Relationship Management Screens > Households Screen >

Accounts tab

Navigation:  Customer Relationship Management > Customer Relationship Management Screens > Households Screen >

Accounts tab

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Use the Accounts tab on the Households screen (or on the Customer Info tab of the Customer Relationship Management > Customer Profile screen) to view and edit information about accounts that are related to the selected household. Accounts are tied to households when loans are boarded through GOLDTrak PC, GOLD Loan Gateway, or GOLD AcquirePlus.

 

The list view at the top of this tab displays all accounts connected to the selected household. You cannot add or create new accounts from this tab, even though there is a <Create New> button at the bottom of the screen (see Note below) Instead, accounts are automatically entered onto this tab when they are boarded during loan origination or through GOLDTeller Platform (for deposit accounts). However, you can change information connected to a selected account in the list using the fields on this tab, then clicking <Save Changes>.

 

Certain statements and options determine whether account addresses are used for mailings, as opposed to the addresses listed on the Names tab (see Physical/Mailing Address on the Names tab). Borrowers can have different addresses set up for accounts then what they have connected to their name. For example, a business account may have certain addresses connected to the account, but the person connected to that business may have different addresses connected to their name. The Move To field group on the Addresses tab can help you quickly move addresses from account to name, or vice versa.

 

Click to enlarge.

Click to enlarge.

 

A secondary address for account owners can be indicated by clicking the blue Secondary Address link on the bottom of this tab (see more information in the table below).

 

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Note: If your institution boards loans the old way by initializing new loans and running the Open Loan transaction in CIM GOLDTeller, you can then add that account to this household by clicking <Create New> and entering information in the fields on this screen. However, most clients do not originate loans this way. See the How to Initialize a Loan topic for more information.

 

The fields on this tab are as follows:

 

Field

Description

Type

 

Mnemonic: NTACTP

This field indicates the type of the selected account. This information is not changeable for previously created accounts. See below for a list of possible selections in this field.

 

ATM Card

A

Certificate

C

Debit Card

D

Checking

K

Loan

L

Mastercard

M

Retirement

R

Savings

S

Visa

V

Account

 

Mnemonic: NTACTO

This field displays the account number for the selected account. This information is not changeable for previously created accounts.

Description

 

Mnemonic: NTADSC

Use this field to indicate a brief description of the selected account.

 

Balance

 

Mnemonic: LNPBAL, DMCRBL

This field displays the balance of the selected account. For loan accounts, this value is the principal and interest balance still owed. For deposit accounts, this value is the current balance of the account.

Rate

 

Mnemonic: LNRATE, DMRATE

This field displays the current interest rate of the selected account (if applicable).

Account Status

 

Mnemonic: N/A

This field displays the current status of the selected account.

Name

 

Mnemonic: NTOWNR

Use these 9 fields to indicate the names of household members who will receive Ownership status (see below) of the selected account. Names must be set up on the Names tab before they can be selected in this field.

Account Ownership

 

Mnemonic: NTODSC

Account Ownership is an important part to designating who is eligible to be on the account, and what type of ownership they have of the account.

 

Up to nine names can be associated with an account; therefore, nine ownership codes of those people can be applied to the account. At least one person must be designated as the Owner or Co-owner. Account Ownership codes also effect ECOA codes (see below) during Credit Reporting. See Ownership Codes for a list of possible selections in this field.

Print Ownership

 

Mnemonic: NTPOW1-9

Check this box to indicate to the system to automatically print ownership information on statements and notices.

 

If this field is selected, Account Ownership codes (see above) greater than 100 can be re-used for additional system-defined ownership descriptions. A file initialization must be processed to remove ownership codes greater than 100. Contact GOLDPoint Systems for more information.

Conjunction Description

 

Mnemonic: NTCJCD

Use these fields to indicate conjunctions to be used in connection with the household members indicated in the corresponding Name fields (see above) for the selected account. Conjunctions are used on account statements (and other documentation) when more than one person from a household has Ownership status (see above) on the account.

 

For example, if a married couple's names should both appear on account documentation, the conjunction "AND" can be selected in this field. All documents will print with "John Doe and Jane Doe" in name fields.

 

See below for information about possible selections in this field.

 

Conjunction codes 9 and 10 perform the same function: They are used when a name should be receive Ownership status on an account but not appear on account documentation. If a prefix code is selected, the conjunction will be placed before the household member’s name on account correspondence. If a suffix code is selected, the conjunction will be placed after the household member’s name on account correspondence. Possible Conjunction codes are as follows:

 

1 - AND Prefix

2 - AND Suffix

3 - OR Prefix

4 - OR Suffix

5 - FOR Prefix

6 - FOR Suffix

7 - TO Prefix

8 - TO Suffix

9 - Don't Print

10 - Don't Print

11 - BY Prefix

12 - BY Suffix

13 - OF Prefix

14 - OF Suffix

15 - AND/OR Prefix

16 - AND/OR Suffix

17 - AS Prefix

17 - AS Suffix

255 - Bad CJ Code

ECOA Code

 

Mnemonic: NTECOA

Use these fields to enter the ECOA (Equal Credit Opportunity Act) code for the household members indicated in the corresponding Name fields (see above). If this field is blank and the Account Ownership code (see above) is 1-20 or 22, the corresponding ECOA code will be placed in this field. See the ECOA Codes section in the Credit Reporting screen for more information on ECOA Codes and Ownership Codes. At monthend, the system reports this code to credit repositories during the credit reporting process.

 

See below for a list of possible selections in this field.

 

ecoacodes

 

Code Q (Do not report to credit bureau) should only be applied to accounts where you do not want the account reported to the credit repositories, or for co-owners on the account who you do not want to report. If an IRS owner has ECOA Code "Q" set up, Error 19 will appear on the Credit Report (FPSRP184) and that account will not be included in the transmission sent to credit repositories. See the Credit Report and Transmission topic in the Credit Reporting manual for more information.

 

For more information about reporting deceased persons (Code X), see help for the Death fields on the Detailed Personal Information tab.

FDIC Type

 

Mnemonic: NTFDIC

Use this field to indicate the FDIC type for the selected account. This designation determines how account funds are vested for uninsured deposit amounts. This field is blank if the account a loan account or if your institution is not FDIC insured. See below for a list of possible selections in this field.

 

Single Ownership - 1

Joint Ownership - 2

Testamentary - 3

Single Revocable Trust - 4

Joint Revocable Trust - 5

Irrevocable Trust - 6

Retirement - 7

Held On Another's Behalf - 8

Business Accounts - 9

Government - 10

Employee Benefit Plans - 11

IRS Owner

 

Mnemonic: NTIRS#

Use this field to indicate which household member is designated as the owner of the selected account. This designation is for IRS reporting purposes. Names must be set up on the Names tab with a valid Social Security number or Federal Identification number before they can be selected in this field.

 

When determining an IRS owner of an account, the system will do one of the following if it is forced to default:

 

•If only one household member is tied to the account, that member’s sequence number will appear in this field. If that household member does not have a valid Social Security number entered in the system, the code will be indicated as an invalid IRS owner code.

 

•If two or more household members are tied to the account, with none being indicated as the sole owner, the first household member listed in the list at the top of this tab will be considered the IRS owner and he/she will appear in this field. If that household member does not have a valid Social Security number entered in the system, the code will be indicated as an invalid IRS owner code.

 

•If two or more household members are tied to the account, and only one is indicated as the owner, that household member will appear in this field. If that household member does not have a valid Social Security number entered in the system, the code will be indicated as an invalid IRS owner code.

Statement Cycle

 

Mnemonic: NTSCYC

Use this field to indicate how often the system should produce statements for the selected account. See below for more information about statement cycles.

 

If the value in this field is changed and either the original or new value is less than 100, the Average Percentage Yield (APY) will not be printed on the customer account’s statement for the current cycle. However, the next cycle’s statements will show the APY.

 

The following codes are possible selections in this field:

 

000 - Never Produce a Statement

001 - Monthly Statement

002 - Bi-Monthly Statement (Every Other Month)

003 - Quarterly Statement

006 - Semi-Annual Statement

012 - Annual Statement

016 - Semi-Annual Months 3 and 9

214 - Statement Every Wednesday

216 - Statement Every Friday

255 - Daily Statement

 

Additionally, statement production can be specified to a numbered day of the month, using the codes shown below:

 

daiaf_statementcycle

 

If "0 - Never Produce a Statement" is selected in this field and the customer account has ATM or ACH activity, you can request Reg E notices to be run for your institution.

 

For statement cycle codes that don't specify a day of the month, the statement is produced on the last day of the appropriate month.

 

If the Anniversary Interest field on the Deposits > Account Information > Interest Fields screen is marked (for deposit accounts), only statement cycle codes 0, 6, and 12 are available.

Statement Type

 

Mnemonic: NTLSNP, NTLSEF

Use this field to select the method of delivery for loan statements. Statements can be paper-only, paper and electronic, or electronic-only. Electronic statements can be viewed by the customer from your website. See the E-Statement Reference Guide on DocsOnWeb for more information (found under Remote > eStatement).

 

You can also view customers' eStatements from the Contact tab of the Marketing and Collections screen. However, your institution must be set up in order to view eStatements from this tab. If you currently do not have this feature but would like to have it, contact GOLDPoint Systems for more information.

 

See below for more information about statements.

 

•Institution Option ESTM is enabled

•the Use Internet loan field (LNWWWA) must be checked. This field is found on the Loans > Account Information > Account Detail screen, Account tab.

 

Two Loans > System Setup screens affect statements. See the Statement Hold Code Restrictions screen and the Client Code Setup > Statement Options screen.

 

See also:

Do Not Send Statement field on the CIF tab of the Marketing and Collections screen.

Multiple Signers

 

Mnemonic: NTMULT

Use this field to indicate whether multiple signers are required on the selected account.

Mailing Address

 

Mnemonic: NTADDR

Use this field to indicate the mailing address to use with correspondence for the selected account. Addresses must first be set up on the Addresses tab before they can be selected in this field. A secondary address for account owners can be indicated by clicking the blue Secondary Address link on the bottom of this tab (see below).

 

Certain statements and options determine whether account addresses are used for mailings, as opposed to the addresses listed on the Names tab (see Physical/Mailing Address on the Names tab). Borrowers can have different addresses set up for accounts then what they have connected to their name.

 

For example, a business account may have certain addresses connected to the account, but the person connected to that business may have different addresses connected to their name. The Move To field group on the Addresses tab can help you quickly move addresses from account to name, or vice versa.

 

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Note: If your institution checks for updated customer address information through the National Change Of Address (NCOA) registry, the system will automatically update this and the Property Address fields if the customer changes address.

 

For letters generated from collection queues, there is an institution option that causes the system to use the mailing address attached to the account, rather than the mailing address attached to the name, when creating mail merge letters from the Queues > Collection > Collection Queues screen.

 

The option is available in CIM GOLD version 7.8 and above. You can set the option, Use Account Address for Mail Merge, on the Loans > System Setup Screens > Collection Institution Options screen.

 

With this option on, if the account you are sending a letter to does not have a Mailing Address, the Property Address will be used instead. If neither a Mailing Address nor Property Address is on the account, then the system will use the Mailing Address attached to the name. If this option is not on, the system pulls the address from the Mailing Address field attached to the name. If there isn't a Mailing Address, it pulls the Physical Address.

Property Address

 

Mnemonic: NTPADD

Use this field to indicate the property address to use with correspondence for the selected account. The same rules and conditions apply to this field as the Mailing Address field. See help for that field above for more information.

Secondary Address

 

Mnemonic: NTSCJ1, NTSNM1, NTSOC1, NTSPO1-4

A secondary address for account owners can be indicated by clicking the blue Secondary Address link on the bottom of this tab. Clicking this link opens the Secondary Address dialog. See below for more information.

 

Click to expand.

Click to expand.

 

Secondary addresses are used when the customer wants checks sent to an address other than the Mailing Address. Use this dialog to indicate a secondary address for selected household members with Ownership status (see above) on the account. This address must first be set up on the Addresses tab and household member Names must be set up on the Names tab before they can be selected on this dialog.

 

Use the other fields on this dialog to indicate Account Ownership, Print Ownership, and Conjunction information for each indicated name. These fields are identical to the ownership fields on this tab. See help for these fields above in the table for more information.

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