Navigation:  Loans > Loan Screens > Cards and Promotions Screen > Promotions tab > Dispute Purchase tab

Use this tab to view and edit information about disputed purchases on the customer card loan account.

 

Loans > Cards and Promotions > Promotions > Dispute Purchase Tab

 

Mark the Purchase in Dispute field (mnemonic NLPIND) to indicate whether a purchase on a card is being disputed. If this field is marked, the present date will appear in the Date of Dispute field (mnemonic NLDPST). When a promotion is in dispute, the disputed promotion will not accrue interest, make bill payments, accept payments, be reported to the credit bureau, assess late charges, or be included in ADB or APR calculation. If the disputed promotion balance is the only balance on the account, then the card balance or card is considered in dispute and will not be reported to the credit bureau, assess late charges, bill payments or accept payments. Statements will continue to be sent out but will be marked as in dispute.

 

Use the Dispute Comments text box to enter new comments about the purchase dispute (or update previously saved comments). Comments entered on this screen will automatically be saved on the Loans > Account Information > Notepad screen.

 

The fields to the right of the text box display brief file maintenance information about the comment, including the Date the comment was entered and the name and employee ID of the person who entered the comment.

 

If a dispute is resolved, enter the date of resolution in the Date Resolved field (mnemonic NLRLSD).