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The Queues system in CIM GOLD contains all information and functions relating to collection and contact queues at your institution.
Collection queues are generally used in your institution's collection efforts and in bringing customer accounts current, while contact queues are generally used for marketing purposes and reaching out to customers about new products.
For ease of use, this online help is designed to match the layout of Queues screens in the CIM GOLD tree view, as shown below:
To learn more about Queue system screens, see help for the main Queue screens linked below.