Loans > Loan Screens > Account Information Screen Group

The Invalid Accounts screen is only available if your institution has Institution Option UBRA set up. This screen allows your institution to establish invalid accounts for ACH payments, such as when an institution's routing number or account numbers change. Once accounts are set up on this screen, it ensures that the system does not process ACH payments made to those accounts.

This screen is found under Loans > Account Information in CIM GOLD. It is also found as a tab on the Loans > Account Information > Payment Information screen. Changes made in either location are saved to both locations.

Accounts set up on this account affect EZPay, GOLDPhone, Web payments, and CIM GOLD.

This screen also helps when processing Notifications of Change from the Federal Reserve Bank. You can use this screen to store the wrong account information listed on the Notification of Change.

The list view on this screen displays all previously designated invalid accounts at your institution. To designate a new invalid account, press <Create New>, use the fields on this screen to indicate the account's information, then press <Save Changes>. To edit an existing invalid account, select the account in the list view and edit that account's information in the fields on this screen. Once an account and routing number combination have been added to the Invalid Accounts tab, the system sends an error whenever an ACH payment attempts using it and does not allow the payment to be processed. The system validates all ACH payment requests (via the CIM GOLD Payment Information screen, EZPay, the Web, or GOLDPhone) using the information entered on the Invalid Accounts tab. The system also ensures that all account and routing number combinations entered are valid and sends an error when an invalid combination is entered, as shown below:

invalidacctsmsg

Reporting of all invalid account nightly processing failures appear on the Afterhours Processing Exceptions Listing (FPSRP013) with the error message, “NACHA Rejection.” All afterhours payments that use invalid account and routing number combinations are not processed and appear on the listing.

	Note: This option applies only to ACH payments. There is no impact to bad credit cards, Lockbox payments, or to payments accepted through third parties (e.g., Western Union or MoneyGram).

	Note: This tab ensures that your institution stays in compliance with NACHA requirements.

lpis_invalidacctstab

Loans > Account Information > Invalid Accounts Screen

The fields on this screen are used to indicate the Routing and Account numbers (mnemonic BROROT/BROACC) of the invalid account, the Loan Account Number and First/Last Name (mnemonic BR4NBR/BRFNAM/BRLNAM) attached to the loan account associated with the indicated Routing and Account numbers (if applicable), the Date your institution Received notice of the invalid account, and whether the invalid account is Inactive* or not (mnemonic BRINAC).

*If a customer previously used the ACH account to make payments, but then the account became invalid due to a bank change, etc., then if the account is marked inactive, the user will not be able to see that account when making payments from your website. However, the account may still be seen from the External Accounts link on the EZPay screen in CIM GOLD. Once the account is added to the Invalid Accounts list, however, the system does not allow users to process payments against it.

	Tip: If your institution uses GOLDPoint Systems' GOLD ExceptionManager program, you can pass corrected ACH transaction information back to the originator through the Federal Reserve. See the Notification of Change section under Basic Features in the GOLD ExceptionManager User's Guide.

	Record Identification: The fields on this screen are stored in the CSBR record (Invalid Routing and Accounts). You can run reports for this record through GOLDMiner or GOLDWriter. See CSBR in the Mnemonic Dictionary for a list of all available fields in this record. Also see field descriptions in this help manual for mnemonics to include in reports.