New Free-form Character Counter and Limit Feature

CMP: 16891

CIM GOLD version 7.20.8

To help maintain text regulations, we have restricted the ability to send a text that is longer than 160 characters using the free-form text function on the Client Text Notifications screen. With SMS, there is a 160-character limit for texts before it separates them into two texts. Because of regulations on how many texts can be sent to customers in a day, and also the cost sending two texts, we have added this restriction to limit the free-form texts to 160 characters.

As users are typing, they will see a character counter has been added to the bottom of the Free Form Text dialog (accessed by clicking <Free Form Text> on the Client Text Notifications screen). When users reach the limit, the system stops them from typing any additional characters. See the example below of this new counter: