CIM GOLD User Guide > Customer Service

Call (888) 477-0099 to speak to a GOLDPoint Systems representative for your institution. Customer service is available from 6:00 AM to 6:00 PM (MST).

Before contacting GOLDPoint Systems, have the following information ready:

•Your computer VTAM identification number.

•Your institution number.

•Your location.

•A description of the error or problem (if applicable).

•A description of what you were doing when the error/problem occurred (if applicable).

•Your teller number and/or account number.