Navigation:  Teller System > CIM GOLDTeller Overview > Customer Service

When you encounter problems using CIM GOLDTeller, your institution's liaison should contact your GOLDPoint Systems account manager.

 

Before contacting GOLDPoint Systems, have the following information ready:  

 

•Your computer VTAM identification number.

•Your institution number.

•Your location.

•A description of the error or problem.

•A description of what you were doing when the error/problem occurred.

•Your teller number and/or account number.  

 

Telephone Number

 

Please call the following phone number with any questions, concerns, or problems.

 

1-888-477-0099

 

Customer Service Hours

 

Customer Service is available Monday through Friday, from 6:00 a.m. to 6:00 p.m. (MT).